Soon after complaining to Empire flooring, they made available to send somebody else again out to set up new baseboards, Whenever we send them measurements of rooms essential and once we receive the provides necessary to do operate. We shouldn’t need to be executing more do the job ourselves! The tile in all rooms requires deep cleaned. It is actually my viewpoint that somebody ought to have occur out instantly and inspected this operate on their own to begin to see the very poor occupation their installers did.
Your satisfaction is crucial to us, and we’re let down to grasp that your carpet will not be Conference your expectations. We’ve Found your account, and we’ll be in contact along with you shortly to debate probable restore selections.
February 20, 2018 at two:58 pm We experienced berber carpet installed in September of 2016. By November, the carpet was slipping aside, frayed and looked to be no less than twenty years previous. An inspector was out and promptly stated that this was a maker’s defect and they would send out a sales particular person out for us to decide on a different carpet to become mounted at no further Price to us. We satisfied with the profits person, chose One more carpet and put in place a time (February 2017) for installation. By August, seams had been failing and it took right up until November 4th for an inspector to come out, get photos and inform us that we should always hear a thing back again in a few days. Every week handed and we had not read from any person. Harm having worse, holidays approaching. I had been phoning everyday and could not speak to any one however the “get in touch with Middle persons†– who were being wonderful – being familiar with and as beneficial as their task limitations might be. I received a letter from the mail stating they had been attempting to access me and will I you should phone a selected number. I did so and I was explained to they have already been leaving messages for me day by day – Actually?! For the reason that I like residing with broken carpet; Specially approaching the holiday entertaining time with the yr!!!! All people else on the globe could access me but Empire Carpet!
kitchen area and dinning room. A few excellent Males came and installed our flooring yesterday. They did an excellent work laying the new flooring but mentioned they wouldn’t have the ability to set up our baseboard as they didn’t have the correct equipment.
October 19, 2017 at 9:01 am I set up an appointment to have a segment of flooring reinstalled right after we did some reworking. It had been setup as a result of the web site as well as gentlemen showed up the extremely future working day. He educated me that Despite the fact that I'd installed this floor only two yrs in the past and it’s no longer available. He went the additional stage to setup a warrenty/company demand me. Regrettably that’s the place the wonderful company ended. I've gotten 7 phone calls concerning my product sales phone but practically nothing of value in terms of my provider simply call. I had to contact the Business office various situations and ask for to be placed on keep although the decision attendent attempted to Get hold of the community Workplace. 3-four Situations they were being unsuccessful. My reaction was “how do I expect them for getting ahold of me when their own business simply cannot?†Just after way a lot of exertion I eventually bought somebody plus they gave me a day for here my provider contact but could not narrow it down any longer than “someday amongst 8am and 6pm.
April 19, 2018 at five:26 pm If I could give your company minus ratings I definitely would. On Friday April 13, 2018, installers arrived to our home to put in our vinyl flooring. They showed up at 11am and did not get rolling until eleven:30am with a occupation which was imagined to just take all day long. They squeezed us between a position that they had empire today reviews in the morning plus a task they have been executing that night. They ended up having to leave at 7pm Using the promise that they'd be again the next day to finish the job. Saturday came and no person confirmed up. I had to call the direct installer, Hector, who instructed me that they didn’t work on Saturday’s and he was with family and would not be coming. I quickly referred to as customer support to complain. In looking about our partially performed ground we saw that rather than one/4″ plywood underlayment they'd set down 3/sixteen″ strand board. Low-cost things. There are actually many bubbles inside our flooring and it absolutely was installed cracked by a 1/2″ . They took a support report and said that somebody would Speak to me with 24 small business several hours. I needed to get in touch with back numerous moments talking to several people today in advance of I bought a return contact from a customer care manager, Donna Martin, while in the Sacramento Office environment.
The actual fact of your make any difference is you don’t recognize nor are you currently wanting into any of those grievances. You don’t treatment. You created your money. Upward and onward suitable? You’re Awful.
I named customer care several periods over a class of months. CS sent the initial installer (Miguel) to come out to my household with glue to glue the boards again together.
Let me understand what both you and your group has decided and I will forward your info to Don for his review/approval.
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My very first get in touch with was back again in May perhaps 2017 and as of December 19th, my floor isn't completed. I've placed a number of phone calls to workers and practically nothing but vacant guarantees, rescheduled appointments or appointment dates with no success. Here is the worst enterprise to do business with. Just worthless.
Update on tile challenge….we felt that considering the fact that we need to re-do the bogs ourselves, we do not want any Element of Empire coming to install new baseboards to repair damages. We wish nothing at all additional to do with Empire Flooring, their not enough customer service, nor their installers.
I need somebody to Get hold of me, that isn’t simply a customer care agent that can explain to me they are going to go away a voice mail or make a operate buy that hardly ever takes place.
Thank you for bringing this make a difference to our notice. We’ve Situated your purchase, and we’ll be in touch with you Soon to start out engaged on a resolution.